Return Policy — FAMAC IMPEX UNGUREANU S.R.L.

Chapter I — General provisions

  1. Meaning of some terms

    1. The capitalised terms used below, unless otherwise indicated in the context, have the meaning set out in the Famac Impex Ungureanu SRL Terms and Conditions.

  1. Completing the Return Policy

    1. Following the purchase of the Products sold by the Company, through the Website, a Remote Contract is concluded between you and the Company. The content of this Remote Agreement is provided by the Famac Impex Ungureanu SRL Terms and Conditions together with the legal provisions that apply in addition, the GDPR Policies and this Return Policy.

    1. The Return Policy further provides for the conditions under which you may have the right to return the Products, and you will be refunded the amounts paid upon purchase.

Chapter II — Right of withdrawal from the contract (return right of Products) granted to Consumers

  1. In accordance with the legal provisions, if you are a Consumer, you have a right of withdrawal from the concluded distance contract, without having to justify your decision in any way. In other words, you have the possibility to return the Products purchased following the conclusion of the Remote Contract, under the conditions described below, without having to justify your decision, and the Company will refund you the amounts of money paid as a price. The legal provisions contained in Article 9(1) of Government Emergency Order No 34/2014 provide as follows: ‘Except in the cases provided for in Article 16, the consumer shall have a period of 14 days to withdraw from a distance or off-premises contract without having to justify the withdrawal decision and without incurring any costs other than those provided for in Articles 13(3) and 14’.

  1. If you are not a Consumer, you understand and accept that you cannot benefit from the right of withdrawal (right of return).

  1. According to the legal provisions, the right of withdrawal may be exercised within a period of 14 days from the time of delivery of the goods, as detailed below.

  1. Thus, the withdrawal period during which you can choose to return the Products expires within 14 days of:

  1. The day on which you or the person indicated by you take into physical possession of the Products;

  2. If you place a single order on more than one Product and these are delivered separately or in several lots, from the day on which You or the person indicated by You take into physical possession of the last Product or batch of Products.

  1. In order to return the Products, you need to fill in the form entitled“Product Return Form” available on the Website or the form set out in the Annex which you can submit to: info@haw-dogshop.com.

  1. After submitting the withdrawal option, you will receive an email confirming your request. The product you want to return must be sent to (Str. Dumbrava Nouă, No. 24, Bl. M206, Sc.1, Ap.2, Sector 5, Bucharest).

  1. Please note that you will bear the cost of transport related to the return of the Product.

  1. For the valid exercise of the right of return, you must provide us with the return form before the expiry of the 14-day period. In accordance with the legal provisions and depending on your preferences, you can also use the form set out in Part B of the Annex to Government Emergency Order No 34/2014 on consumer rights in the framework of contracts concluded with professionals, as well as for amending and supplementing certain normative acts, as amended.

  1. After you have communicated your option, in the sense of exercising the right of withdrawal (return), the distance contract will no longer be performed, the obligations set out therein being extinguished.

  1. If you have paid the price of the Products (including shipping costs), you expressly declare and accept that the price you have received will be refunded to you by bank transfer to the account indicated in the return form. The sums in question will be refunded to you within 14 days of notification of withdrawal, subject to return of the Products by the expiry of this deadline. It is possible that the period of time for the return of the amounts will be extended, if the Products reach Us towards the end of the mentioned period of 14 days. However, if you do not have a bank account, please contact us at the details indicated to agree on a means by which we can repay you the amounts in question.

  1. Prior to the refund of the amounts of money paid as Price, the Company reserves the right to carry out checks on the date of return of the Products by the courier company, so that they do not suffer any damage. To the extent that the Product presents some non-conformities, the value of the price paid by You, to be refunded, will be reduced by the amount necessary to repair these non-conformities. If necessary, we will inform you accordingly. The relevant legal provisions provide for: ‘theconsumer shall be responsible only for the reduction in the value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products. Diminishing the value of products should not be dissuasive for the consumer to exercise his right of withdrawal’.

  1. For example, the accepted manipulations to determine the nature, characteristics and functioning of the Products are:

  • visual, tactile and olfactory inspection of the Products;

  • you only have the right to check that the product is suitable for your dog not and to offer it to wear it.

  1. The following actions are not permitted which lead to a reduction in the value of the Product or even the loss of the right of return, as is not allowed in stores either:

  • use of collars and accessories in any way other than visual inspection and conformity check;

  • breaking seals and labels;

  • breaking or damaging, scratching, soiling, staining, impregnating the Products with external substances;

  • the use of slags and accessories according to its destainments more than is necessary to verify that they correspond in size, characteristics and functionality.

  1. Any different use or use of the Products, beyond the limit necessary to establish the nature, characteristics of the Products, and which causes damage or non-conformity to them, will entail your obligation to bear the loss of the value of the Products with these deteriorations or non-conformities.

  1. In this case, the Company will compensate the value of the non-conformities or damages with the amounts that should have been refunded to you, and will refund only the related difference.

Chapter III Lack/Close/Loss of the right of withdrawal from the Distance Contract (right of return)

  1. In accordance with the legal provisions, you do not have the right to withdraw from the distance contract (the right to return to the Products) in the cases provided for in Article 16 of Government Emergency Order No 34/2014, in particular in the following situations:

  1. If you purchase Products made according to your specifications or clearly personalised, to the extent that the Company has provided you with this service;

  2. If you have purchased Sealed Products and these have been unsealed by You and thus can no longer be returned for health protection or hygiene reasons;

  1. If one of the Products purchased falls under the above mentioned category, then you can no longer return the Product in question.

  1. Thus, you expressly declare and accept that you do not have the right of withdrawal/return right in the situations described.

Chapter IV Other information

  1. To the extent that you need further information about the Return Policy or if you have difficulty returning the Products, please write to us at the contact details or at: info@haw-dogshop.com.

  1. The Company reserves the right to amend the Return Policy as it deems necessary. To the extent that, after making these changes, you do not agree to the new content, please stop using the Website or the Company’s Products.

  1. This Return Policy was updated on (…).01.2022.

Terms of the form for exercising the right of withdrawal (right of return)

To: FAMAC IMPEX UNGUREANU S.R.L.

E-mail: info@haw-dogshop.com

Telephone: 0791285232